Refund & Shipping Policy – Aycos Solutions Pvt Ltd

At Aycos Solutions Pvt Ltd, we sincerely appreciate your trust and purchase with us. We strive to ensure every order is processed and delivered according to the specifications and timelines committed for each product or service.

This Refund & Shipping Policy explains the terms, conditions, and procedures related to cancellations, refunds, returns, and shipping.

Order Cancellation Before Shipment

Orders may be cancelled before dispatch under the following circumstances:

  • The requested product is out of stock
  • The order cannot be shipped within the promised timeframe
  • Cancellation is requested by the customer within 2 days of placing the order
  • The shipping address is outside our serviceable area
  • Any unforeseen issue beyond the control of Aycos Solutions Pvt Ltd

Order Cancellation After Shipment or Delivery

Orders may be cancelled after shipment or delivery in the following cases:

  • A confirmed manufacturing or product defect that cannot be repaired or replaced
  • Delivery of an incorrect product
  • The shipping address is found to be incomplete, incorrect, inaccessible, or untraceable
  • The customer is unavailable during delivery attempts
  • Products are damaged during transit and delivery is refused by the customer

Important Notice

Customers are advised not to accept any package that appears damaged, opened, or tampered with at the time of delivery.

Conditions for Refund Eligibility

Refund or cancellation requests will only be considered if the following conditions are met:

  • Products covered under warranty are not eligible for cancellation-based refunds
  • Refunds are processed only after the returned product is received and inspected by Aycos Solutions Pvt Ltd
  • The returned package must include a written note containing:
    • Customer name
    • Address
    • Contact number
    • Order number
    • Description of the issue
  • Return shipment tracking/AWB number must be shared with customer support
  • All accessories, components, manuals, or complimentary items originally included with the order must also be returned
  • Taxes or government levies charged on the order are non-refundable

Note

Gift coupons or promotional offers used during purchase are non-refundable in the event of order cancellation.

Refund Process

To request a refund or replacement, customers should follow these steps:

  1. Contact Aycos Solutions Pvt Ltd customer support via phone or email
  2. Our support team will review and validate the request based on product type, timelines, warranty conditions, and issue reported
  3. Obtain the return shipping address from customer support
  4. Securely pack the product and clearly mention:
    • Order number
    • Return address
    • Customer address
  5. Follow the packaging and courier instructions provided by customer support
  6. Share the courier tracking/AWB number with the support team
  7. Refunds will only be approved after the returned product is received in proper condition

Caution

Customers are responsible for ensuring the product is safely packed before handing it over to the courier service.

Refund Exclusions

Refund requests may be rejected under the following conditions:

  • The returned product is physically damaged, broken, scratched, incomplete, or unusable
  • The product is returned after the permitted return period
  • Required accessories or components are missing from the returned package
  • Any other situation deemed ineligible by Aycos Solutions Pvt Ltd based on company policy

Additional Refund Information

  • Shipping charges are non-refundable
  • Aycos Solutions Pvt Ltd shall not be liable to provide penalties, damages, or compensation for cancelled orders
  • Approved refunds are generally processed within 8–10 working days

Working Days

Working days include Monday to Saturday and exclude public holidays.

Refunds will be processed after the returned product is received and verified by Aycos Solutions Pvt Ltd.

Depending on the original payment method:

  • Credit/Debit Card refunds may reflect in the next bank or card statement
  • Refund cheques, if applicable, will be issued in the billing name unless otherwise requested

Cheque Reissue Conditions

  • Lost refund cheques may be reissued within 15 days upon submission of the required affidavit
  • Incorrectly issued cheques may be replaced within 15 days after the original cheque is returned

If the refund does not appear within the expected timeframe, customers are encouraged to contact customer support for assistance.

Shipping Policy

  • Aycos Solutions Pvt Ltd will send a shipping confirmation email once the order, or part of the order, has been dispatched.

    The email will include:

    • Courier details
    • Tracking/AWB number
    • Shipment tracking link

    Customers can track their orders anytime using the tracking information shared via email.

Shipping Charges

Shipping charges are calculated based on:

  • Product size
  • Product weight
  • Delivery location

Applicable shipping charges will be displayed during the final checkout process before payment confirmation.

Delivery Timeline

Estimated delivery timelines vary depending on the customer’s location. Standard delivery generally takes 7–9 working days from the date of dispatch.

Please note:

  • Courier or logistics partner holidays may impact delivery timelines
  • Unexpected delays due to weather, logistics issues, or regional restrictions may extend delivery schedules slightly

Aycos Solutions Pvt Ltd will make every reasonable effort to ensure timely delivery of all orders.